PSP tachometer logoPowerShift PartnersPEOPLE | PROCESS | PERFORMANCE

AUTOMOTIVE PASSION. HUMAN CONNECTION.

Driving performance
in the automotive
aftermarket.

An exceptional product deserves an exceptional customer experience.

We handle customer support for automotive brands. Personal, knowledgeable service—from the first question through resolution—with the people, processes, and systems to support your growth.

See PowerShift in action
Illustration of a graphite classic Mustang and a Brittany Blue Shelby GT500 with white racing stripes, together in a workshop
For the pride of making it your own.

POWERSHIFT IN ACTION

Keep the build moving.
Earn their trust.

See how we handle customer concerns on your behalf, from the first question through resolution.

ILLUSTRATIVE SCENARIOS
IN THE CUSTOMER'S GARAGEBUILD ON HOLD
THE CUSTOMER'S QUESTION

“This doesn't look like the part I ordered.”

01 / THE PROBLEM

The build stops.

The box is open, the tools are out, and the part looks wrong. The customer can't reach anyone to confirm it.

WHAT'S AT STAKE

A planned project is on hold. Confidence in the brand starts to slip.

Your brand.
Our commitment to see it through.

Mistakes happen. How a company responds is what customers remember.

Examples of how we can work together. Coverage and authority are agreed with your team.

01 / YOUR WORLD

A business
you’re proud of.

Bringing great products and expertise to people who care about their vehicles. Building a name they trust. Growing a business you’re proud of.

02 / YOUR CUSTOMERS’ WORLD

Something
that matters.

Jobs, families and plans for the vehicle they love. A weekend project, a better drive or a restoration years in the making. Something that’s part enjoyment, part identity—and a source of real pride.

03 / WHERE WE FIT

Bring those
worlds closer.

We help you bring those worlds closer: knowledgeable people who understand the build, clear ownership of customer concerns, and practical improvements that support your growth.

You've built your business around exceptional performance products. As your business grows, so do the demands on your team. PowerShift provides knowledgeable, personal customer support tailored to your needs, volume, and budget, so your team can stay focused on developing exceptional performance products while we help you care for customers as your business grows.

CUSTOMER EXCELLENCE

Three levels of support.
One commitment to care.

Start with the level that fits your business. Each level includes the ones before it, building from live support to issue resolution and a continuous customer feedback loop.

LEVEL 1

Inbound support

Keep their build moving.

Add live phone support alongside your existing customer-service channels, staffed by trained car enthusiasts who understand your products and processes. We answer urgent questions, resolve concerns, and get enthusiasts back to their builds.

Faster help and fewer repeat contacts.

LEVEL 2 · INCLUDES LEVEL 1

Issue resolution

Own the issue. See it through.

Resources to document, investigate, and own issues through resolution, keep customers informed, and address root causes with your team.

Fewer recurring issues and lower avoidable costs.

LEVEL 3 · INCLUDES LEVELS 1 & 2

Voice of the Customer

Listen. Learn. Improve.

A feedback loop combining proactive listening and service data to find emerging problems, drive action, and verify improvements.

Earlier intervention to protect customer loyalty.

INFRASTRUCTURE THAT GROWS WITH YOU

At every level, we build shared knowledge, clear ownership, dependable handoffs, capacity planning, and reporting. Practical technology and automation support knowledgeable human care.

HOW WE WORK WITH YOU

Your team.
Our commitment.

Built around your business and budget. Add capacity to your team or entrust us with the agreed customer-facing operation. Coverage, workflows, escalation, and technology integration are custom-built.

A / AUGMENT YOUR TEAM

An added layer of care.

Keep your team and the relationships they’ve built. PowerShift adds flexible capacity for live inbound support, issue resolution or customer listening, depending on your selected level, and coordinates with your people to see it through.

Your team stays central. We take ownership of the work you entrust to us.

B / OUTSOURCE THE CUSTOMER-FACING OPERATION

Your customers, in our care.

Entrust PowerShift with the agreed day-to-day customer-facing operation at your selected level. We operate as an extension of your brand, with agreed coverage, clear accountability and regular reporting.

One operating partner, accountable for the agreed customer experience.

Automotive passion. Operational discipline.

Scott Dickler brings more than 20 years leading operations for businesses with billions in revenue—improving service while controlling costs—and firsthand participation in the enthusiast community. Our teams will consist exclusively of car enthusiasts, extensively trained on your products, operating model, and culture in partnership with your team.

Built around your business and budget.

Fees vary with the volume and level of assistance; scope, pricing, and any setup or training costs are agreed before launch. Your team retains technical, product, and policy decisions.

Value you can measure.

Together, we establish a baseline, set clear program goals, and measure performance over time to demonstrate results and a strong return on investment.

OUR STORY

The person
behind
the passion.

“I wanted that care to become part of how the whole organization worked.”

Scott DicklerFounder, PowerShift Partners

My passion for helping customers began at a health insurance company, where my first job was helping members in the community address concerns about their Medicare coverage. Choosing that coverage was a deeply important decision, tied to staying healthy, remaining independent and living with dignity.

Looking them in the eye, I saw my grandparents. I felt the weight of an organization I represented letting them down—and saw what it meant when someone took their concerns to heart and stayed with them until things were right. I wanted that care to become part of how the whole organization worked—so it reached people whose concerns we never heard, and remained personal no matter how many members we served.

That conviction comes with me to an industry I love.

For car enthusiasts, a car can bring back a whole feeling: a beautiful sunny day, windows down, friends beside you, music blaring and not a problem in the world. That feeling lives on in the restoration of a classic, the rumble of a muscle car or the details of a custom build. It carries a little of who we were, expresses who we are and keeps the people we love close, as one generation’s pride becomes the next generation’s treasure.

I know because I’m one of those enthusiasts. I share that passion—and I want the experience of bringing those dreams to life to feel as good as the vision that started them.

PowerShift Partners helps automotive brands nurture that passion—caring for enthusiasts as they bring their vision to life: an automobile they love, take pride in and may one day pass on to their children—along with the passion that inspired it.

LET’S TALK

Tell us what you
want to build next.

Let’s discuss your service priorities and a focused pilot. Customers who feel looked after. A business ready for what comes next.